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A Singapore Government Agency Website

Support & Help Center

Get the help you need to effectively use our HSA Self Help Tools. Find answers to common questions, access resources, and contact our support team.

Important Reminder

This application provides informational content only. For medical emergencies, contact emergency services immediately. Always verify regulatory information with appropriate authorities and healthcare professionals before making decisions.

How Can We Help?

Choose a category to find relevant information and resources

Getting Started

Learn how to use our applications effectively and navigate the platform features.

Regulatory Guidance

Understand how to interpret regulatory information and when to seek professional verification.

Technical Support

Get help with technical issues, app functionality, and troubleshooting common problems.

Professional Resources

Access additional resources for healthcare professionals and regulatory specialists.

Quick Resources

Essential links and resources for using our applications effectively

Frequently Asked Questions

Find answers to the most common questions about our platform

General

Is the information provided by this app official medical or regulatory advice?

No, this app provides informational content only. All medication information, health regulation, licensing, and regulatory information should be verified with local authorities, healthcare professionals, and official sources before making any decisions regarding medications, health products, or regulatory compliance.

Travel Medicine

Can I rely on the PTM Enquiry results for international travel?

The PTM Enquiry provides preliminary guidance based on available regulatory data. However, you must always verify medication regulations directly with destination country authorities, consult with travel medicine specialists, and check with relevant embassies or consulates before traveling with medications.

Licensing

How accurate are the timeline calculations for license applications?

Timeline calculations are based on historical data and published processing times from regulatory authorities. Actual processing times may vary due to application complexity, current workload, policy changes, and other factors. Always verify current timelines with the relevant licensing authority.

Medical Devices

Will the Medical Device Enquiry definitively classify my product?

The Medical Device Enquiry provides preliminary guidance on classification based on available regulatory frameworks. Final classification decisions must always be confirmed with the appropriate regulatory authority, as they may require detailed technical documentation and professional assessment.

Technical

What should I do if I encounter an error or incorrect information?

Please report any technical issues or suspected information inaccuracies to our support team immediately. Include details about the specific application, search terms used, and the nature of the issue. We will investigate and work to resolve problems promptly.

Data Sources

Where does the app get its regulatory information?

Our app integrates with authoritative sources including HSA (Health Sciences Authority), FDA (U.S. Food and Drug Administration), and other international health authority databases. We strive to maintain current information, but users should always verify with original sources.

Professional Use

Can healthcare professionals use this app in clinical practice?

Healthcare professionals may use this app as a reference tool, but it should not replace professional medical judgment, official clinical guidelines, or direct consultation with regulatory authorities. Always follow your professional standards and local regulations.

Updates

How often is the regulatory information updated?

We regularly synchronize with regulatory databases to maintain current information. However, regulatory requirements can change without notice, and there may be delays in updates. Always check with official sources for the most current requirements.

Contact Support

Can't find what you're looking for? Get in touch with our support team

Email Support

Response within 24-48 hours

Send us detailed questions about app functionality, regulatory guidance, or technical issues.

support@alfredleong.com

Report Issues

Priority response within 12 hours

Report technical problems, data inaccuracies, or security concerns requiring immediate attention.

issues@alfredleong.com

General Inquiries

Response within 2-3 business days

Questions about partnerships, licensing, or general information about our platform.

info@alfredleong.com

Support Information

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (SGT)

Saturday: 10:00 AM - 4:00 PM (SGT)

Sunday: Closed

Emergency issues are monitored 24/7 and will receive priority attention

What to Include in Support Requests

  • Detailed description of the issue
  • Steps to reproduce the problem
  • Device and browser information
  • Screenshots if applicable

Medical Emergencies

This application is not intended for emergency medical situations. In case of medical emergencies, contact emergency services immediately.

Emergency Numbers: 999 (Police) | 995 (SCDF) | Your local emergency services

Support - HSA Self Help Tools - HSA Self Help Tools