Get the help you need to effectively use our HSA Self Help Tools. Find answers to common questions, access resources, and contact our support team.
This application provides informational content only. For medical emergencies, contact emergency services immediately. Always verify regulatory information with appropriate authorities and healthcare professionals before making decisions.
Choose a category to find relevant information and resources
Learn how to use our applications effectively and navigate the platform features.
Understand how to interpret regulatory information and when to seek professional verification.
Get help with technical issues, app functionality, and troubleshooting common problems.
Access additional resources for healthcare professionals and regulatory specialists.
Essential links and resources for using our applications effectively
Find answers to the most common questions about our platform
No, this app provides informational content only. All medication information, health regulation, licensing, and regulatory information should be verified with local authorities, healthcare professionals, and official sources before making any decisions regarding medications, health products, or regulatory compliance.
The PTM Enquiry provides preliminary guidance based on available regulatory data. However, you must always verify medication regulations directly with destination country authorities, consult with travel medicine specialists, and check with relevant embassies or consulates before traveling with medications.
Timeline calculations are based on historical data and published processing times from regulatory authorities. Actual processing times may vary due to application complexity, current workload, policy changes, and other factors. Always verify current timelines with the relevant licensing authority.
The Medical Device Enquiry provides preliminary guidance on classification based on available regulatory frameworks. Final classification decisions must always be confirmed with the appropriate regulatory authority, as they may require detailed technical documentation and professional assessment.
Please report any technical issues or suspected information inaccuracies to our support team immediately. Include details about the specific application, search terms used, and the nature of the issue. We will investigate and work to resolve problems promptly.
Our app integrates with authoritative sources including HSA (Health Sciences Authority), FDA (U.S. Food and Drug Administration), and other international health authority databases. We strive to maintain current information, but users should always verify with original sources.
Healthcare professionals may use this app as a reference tool, but it should not replace professional medical judgment, official clinical guidelines, or direct consultation with regulatory authorities. Always follow your professional standards and local regulations.
We regularly synchronize with regulatory databases to maintain current information. However, regulatory requirements can change without notice, and there may be delays in updates. Always check with official sources for the most current requirements.
Can't find what you're looking for? Get in touch with our support team
Response within 24-48 hours
Send us detailed questions about app functionality, regulatory guidance, or technical issues.
support@alfredleong.comPriority response within 12 hours
Report technical problems, data inaccuracies, or security concerns requiring immediate attention.
issues@alfredleong.comResponse within 2-3 business days
Questions about partnerships, licensing, or general information about our platform.
info@alfredleong.comMonday - Friday: 9:00 AM - 6:00 PM (SGT)
Saturday: 10:00 AM - 4:00 PM (SGT)
Sunday: Closed
Emergency issues are monitored 24/7 and will receive priority attention
This application is not intended for emergency medical situations. In case of medical emergencies, contact emergency services immediately.
Emergency Numbers: 999 (Police) | 995 (SCDF) | Your local emergency services